CreditAssociates Review

CreditAssociates Review: Is This Debt Solution Legit or Scam?

CreditAssociates is a reputable debt relief company that holds a significant position in the financial industry. Headquartered in Dallas, Texas, the firm boasts a wide operational reach, providing a debt settlement program in 42 states and garnering a solid reputation among its clientele.

The company has received a majority of positive reviews, reflecting its commitment to delivering high-quality services. However, it’s notable to mention that the National Advertising Division (NAD) has recommended CreditAssociates to cease proclaiming itself as “America’s #1 Debt Relief Company”.

Throughout this article, we will delve deeper into the details of CreditAssociates, taking a closer look at its services, customer feedback, success rate, and more. This objective and comprehensive review aims to provide you with a clear understanding of the company, enabling you to make informed decisions.

Who are CreditAssociates?

CreditAssociates is a well-established debt settlement company specializing in debt relief services. The company boasts a strong reputation in the financial industry backed by its membership in the American Fair Credit Council – a detail that accentuates its commitment to ethical practices and standards.

The company’s main focus is on settling credit card debt, a service that has seen CreditAssociates help clients resolve over 270,000 credit accounts across the United States. Their services aim to help clients free themselves from overwhelming debt, with the goal of clients becoming debt-free within a period of 24-36 months.

In terms of employment, CreditAssociates contributes to job creation with a range of positions available in various locations, as evidenced by job postings in areas such as Plano, TX.

The company’s commitment to client success and its ongoing dedication to ethical practices underscore its reputation in the debt relief industry. They continue to serve numerous clients, offering relief from the debt burden and helping them regain financial control.


CreditAssociates operates primarily from its main office, with an additional presence in Texas. Here are the known locations:

Note: It’s always best to contact CreditAssociates via their official contact methods for the most accurate information.


CreditAssociates offers debt relief and settlement services. Their primary focus is to help consumers lower and repay their unsecured debt (credit card debt, personal loans, medical debt, etc.).

Here are more details about their services:

  • Debt Settlement: They negotiate with creditors to reduce the amount you owe. This can result in paying less than what was originally owed.
  • Debt Relief: They offer solutions to reduce or eliminate unsecured debts. This includes credit card debt, medical debt, and business debt.
  • Financial Counseling: They provide financial guidance to help clients manage their money and debt better.

The company aims to help clients become debt-free in as little as 24 to 36 months. They can refer clients to a highly qualified service provider for cases where they cannot provide the needed services directly.

Note: The company can’t help to reduce secured debt like vehicle loans, home equity loans, or mortgage loans since it only provides debt settlement.

Always double-check the details the company offers and consult with a financial advisor before making any decisions.

Secretary of State Information

You can find specific information about CreditAssociates’ registration with the Secretary of State Texas.

CreditAssociates - Secretary of State information

Licenses and Accreditations

CreditAssociates has been accredited by several important organizations within the financial industry.

Below are the key credentials that CreditAssociates hold:

  • International Association of Professional Debt Arbitrators (IAPDA) Accreditation: CreditAssociates is accredited by the IAPDA, a non-profit organization that provides education and certification to debt settlement professionals and companies. This accreditation means that CreditAssociates has been tested and vetted by one of the most respected names in the business. Source
  • American Fair Credit Council (AFCC) Accreditation: CreditAssociates is also an accredited member of the AFCC, the leading Association of Professional Consumer Credit Advocates. This accreditation is a testament to CreditAssociates’ commitment to fair credit practices. Source
  • NMLS ID# 138464: CreditAssociates holds an NMLS ID# 138464, an identifier for companies involved in the money lending industry in the United States. Source

It should be noted, however, that despite these accreditations, CreditAssociates is not accredited by the Better Business Bureau (BBB).

Offer Mail Example

Here’s an example of offer mail you may get to you mail box:

CreditAssociates - Offer mail - Front

Additionally, based on information found online, they do send various forms of communication to their clients.

Here are a few types of mails that CreditAssociates may send:

  • Promotional Offers: CreditAssociates could send mails regarding new services they are offering.
  • Free Consultations: They also offer free phone consultations, which could be a part of their email communication strategy.
  • Updates about Debt Relief: The company may send emails to provide updates on the progress of a customer’s debt relief plan.

Official Website

CeditAssociates’s official website offers a comprehensive view of the company and its services. The website has a clear and straightforward design, making it easy for visitors to navigate and find the information they need.

CreditAssociates - Official website

The landing page provides immediate insight into what CreditAssociates does: credit debt counseling and helping customers be debt-free in 24-36 months.

Here is a brief overview of what you can find on the website:

  • Contact Information: The website provides multiple ways to get in touch with the company:
  • Debt Health Assessment Tool: This tool helps visitors assess their debt health, allowing them to understand their financial situation better.
  • Information about Services: The website provides detailed information about the company’s services, how they work, and how they can help customers reduce their credit card debts.
  • Accreditations and Reviews: The website also lists the company’s accreditations, including the International Association of Professional Debt Arbitrators (IAPDA) and reviews on Trustpilot and the Better Business Bureau.
  • Client Login: A login portal for existing clients is also available on the website.

In conclusion, CreditAssociates’s official website provides a wealth of information, making it a reliable resource for anyone seeking to understand more about the company and its services.

LinkedIn Profile

CreditAssociates is active on LinkedIn, where they have more than 4,000 followers. Their LinkedIn profile describes them as “the leader in debt settlement – helping clients become debt-free in as little as 24 months.”

CreditAssociates - LinkedIn profile

Do note that the number of followers and the company’s description were last checked on the date of this blog post and may have changed since then.

The LinkedIn profile is a vital source of information for any company. It provides insights into the company’s team, culture, and updates. Their LinkedIn profile is worth checking out if you’re considering CreditAssociates for your debt settlement needs.

Commitment to Customer Service and Success

CreditAssociates has demonstrated a commitment to customer service and client success through various avenues.

  • Customer Support: They provide online and phone support for their clients. This 24/7 support system ensures that clients can get help whenever needed.
  • Client Referrals: CreditAssociates refers clients to highly qualified service providers who can provide the necessary debt relief services.
  • Customer Reviews: While reactions are mixed, several customers have praised CreditAssociates for its excellent customer service. One customer described the company’s service as “reliable, friendly, and accommodating”.

However, it is worth noting that some customers have voiced dissatisfaction with CreditAssociates’ services. This highlights the importance of choosing a debt relief company that aligns with one’s personal needs and expectations.

The company also has a client login section on its official website, indicating its commitment to ongoing customer support.

Better Business Bureau (BBB) Rating

CreditAssociates has an impressive A+ rating from the Better Business Bureau (BBB). This rating indicates how the business is likely to interact with its customers.

CreditAssociates - BBB rating

However, it’s important to note that CreditAssociates is not BBB accredited. BBB accreditation signifies that the business meets certain standards set by BBB, including a commitment to make good-faith efforts to resolve any consumer complaints (46 over the past 12 months).

Regarding customer feedback on BBB, CreditAssociates doesn’t fare as well. Based on customer reviews, it has an average rating of 1.5 out of 5 stars.

Here are some recent complaints from the reviewers, in summary:

  1. Inadequate Services & Fees: Customers complained that after making significant payments to Credit Associates, only a fraction of their debts were settled, with the company retaining a large portion as fees.
  2. Poor Communication: Multiple customers reported difficulty accessing their accounts, receiving inconsistent information, or facing complete non-responsiveness from Credit Associates when seeking clarity or resolution.
  3. Misrepresentation & Trust Issues: Customers felt misled by promises of debt settlement and resolution, and some faced legal complications like lawsuits and summons despite being assured of assistance.

In conclusion, while CreditAssociates boasts a high BBB rating, potential customers should be aware that it is not BBB accredited and it has received poor customer reviews on BBB.

Trustpilot Rating

CreditAssociates has an excellent rating on Trustpilot, boasting a score of 5 stars based on over 13,845 reviews. The company is also referred to as Trustpilot’s top-rated debt relief company.

However, it’s worth noting that there have been recommendations from the National Advertising Division (NAD) for CreditAssociates to stop claiming itself as “America’s #1 Debt Relief Company” based on Trustpilot reviews.

Here are a few noteworthy reviews from customers on Trustpilot:

Excellent service, I was in a bad financial situation and CreditAssociates helped me get back on my feet.

Fast and efficient. Flawless debt relief process. Would highly recommend.

I had some initial doubts but the results have been better than expected. The customer support team is also very responsive.

For a more comprehensive review analysis, visit CreditAssociates’ review page on Trustpilot.

Google Reviews Rating

CreditAssociates has an impressive rating on Google Reviews. With over 1,200 reviews, the company maintains a high score of 4.4 stars.

CreditAssociates - Google Reviews rating

Please note that individual experiences with CreditAssociates may vary, and it’s important to read multiple reviews to get a balanced understanding of the company’s performance.

Best Company Rating

On Best Company, CreditAssociates has scored 4.4 out of 5. This average rating was based on 326 reviews, which provides a substantial sample size to gauge the company’s performance and commitment to customer service.

Notably, a significant 66% of the reviewers gave CreditAssociates a 5-star rating, highlighting their satisfaction with the debt relief solutions provided by the firm.

While the positive ratings signify the company’s credible debt solutions, it is also important to consider the negative feedback to get a balanced view. The lower ratings were mainly from consumers who faced issues with their debt settlement program.

Here is a summary of the types of reviews CreditAssociates received on Best Company:

  • 5-Star Reviews: Most of these reviewers appreciated the professionalism and responsiveness of the CreditAssociates team. They also mentioned their successful debt settlement and reduction experiences.
  • Lower Ratings: Some customers mentioned issues related to communication and the effectiveness of the debt settlement program. It’s critical to note that these issues can be unique to individual circumstances.

Overall, the feedback on Best Company indicates that CreditAssociates is dedicated to providing efficient debt solutions to its clients. However, like any other service, there may be room for improvement in certain areas.

Remember, it is essential to do your research and consider various perspectives before making a decision.

Success Rate

In terms of specific numerical success rate, there’s no readily available information regarding how CreditAssociates has performed over the years. However, the company prides itself on its commitment to its clients’ success.

According to CreditAssociates, their business model is designed such that the company’s success is directly tied to the success of their clients. They believe this incentivizes them to work hard on behalf of their clients and achieve the best possible results.

The company offers free consultation to new clients and promises to help them be debt-free in 24 to 36 months. While this does not provide a concrete success rate, it shows a commitment to achieving positive outcomes for their clients.

Despite the lack of concrete data, the promise to help clients become debt-free within a relatively short time frame and the direct correlation between their success and their clients’ indicates a high dedication toward successful outcomes.

It’s important to remember that individual results can vary, and success can depend on various factors, including the individual’s specific financial situation and the actions they take based on CreditAssociates’ advice.

CreditAssociates Pros and Cons


  • Flexible Hours: CreditAssociates offers flexible working hours, accommodating various schedules.
  • Great Leadership Support: Many reviews praise the supportive and encouraging leadership within the company.
  • Individual Goal Rewards: The company provides great rewards for achieving individual goals and motivating employees to perform better.
  • Quick Programs: They offer relatively quick programs of 24 to 36 months, enabling clients to achieve debt relief sooner.
  • In-House Legal Experts: CreditAssociates employs in-house legal experts to assist with debt settlement.
  • Accreditation: They are recognized and accredited by professional bodies, reinforcing their credibility.


  • Allegations of Being a Scam: Some customers have had negative experiences, alleging that CreditAssociates took their money without providing adequate services.
  • Lead Distribution Is Skewed: The company has been critiqued for a skewed distribution of leads.
  • No Opportunities for More Work: Some employees have complained about a lack of opportunities for advancements and increases in pay.
  • Constant Pay Cuts: Constant pay cuts and reductions are a significant complaint among employees.

Note: This information is based on customer reviews and ratings from various sources. It’s important to do thorough research and consider multiple factors before deciding to use a company’s services.

CreditAssociates Alternatives

If you’re considering CreditAssociates for your debt relief needs, it’s worth noting that there are other alternatives you can explore for comparison.

Based on my personal experience, the best alternative for any loan is a personal emergency fund. Here’s how you built it with no effort (check the autopilot section):

Emergency Fund - A Comprehensive Guide for Financial Planning

Here are some of the top alternatives, each with distinct features:

  • New Era Debt Solutions: A reputable company noted for its transparency and low-cost services. Ideal for consumers looking for a hands-on approach to debt relief.
  • National Debt Relief: Known for its customer service and ability to handle large debts. It has an A+ rating with the Better Business Bureau.
  • Freedom Debt Relief: A popular choice known for handling credit card debt efficiently. It has served over 850,000 customers and resolved over $15 billion in debt.
  • Accredited Debt Relief: Recognized for short program lengths and cost savings. It offers personalized debt relief options with IAPDA-certified individuals.

Finally, I would encourage you checking out my personal list of debt consolidation companies (I used 2 of them) to expand your research list even further:

The Ultimate Guide to Debt Consolidation Loans

Remember to compare these services with CreditAssociates and choose the one that best meets your financial needs and goals.


Is CreditAssociates a legitimate company?

CreditAssociates is a legitimate company in terms of its legal status and American Fair Credit Council membership. It offers debt settlement services and has reportedly settled over 300,000 accounts. However, the company has received mixed reviews from clients, with some raising issues regarding the company’s service delivery and transparency about costs. Therefore, it’s advised to thoroughly research and consider all factors before engaging with their services.

Does CreditAssociates hurt your credit?

CreditAssociates can potentially hurt your credit. After enrolling in their debt settlement program, there might be an initial negative impact on your credit score as negotiations commence. Although the program aims to eliminate outstanding debts, it could potentially harm your credit score. Moreover, closing accounts as part of the debt repayment plan could cause your credit score to drop. Therefore, while CreditAssociates can provide a path for managing and eliminating debt, it can negatively affect your credit score.

Is CreditAssociates debt forgiveness real?

CreditAssociates offers a debt forgiveness program known as debt settlement. The company is legitimate and has a high consumer review rating. They develop a customized plan for each client to help settle debts. However, it’s important to note that there are also some complaints and negative reviews about the service. Therefore, it’s recommended to consult with a professional before making a decision.

Is there a credit card forgiveness program?

While there isn’t a specific government debt relief program for credit card debt, consumers have several options to help manage and potentially reduce their debt. One option is a debt management plan (DMP) offered by credit counseling organizations, involving making a single payment through a credit counselor who then disperses the payment among your creditors. Another option is debt settlement programs, typically offered by for-profit companies, that negotiate with your creditors on your behalf to settle your debts, often for less than what you owe. Debt forgiveness, where a lender forgives all or some of a borrower’s outstanding balance on their loan or credit account, is also possible. Understanding the risks and consequences of these options is important before proceeding.


In conclusion, CreditAssociates appears to be a legitimate company that offers valuable services to individuals seeking to settle their debts. As an American Fair Credit Council member, the company holds high standards of conduct.

Throughout this review, we have seen numerous positive feedback from clients who have expressed satisfaction with CreditAssociates’ services. The company, therefore, gets a high rating from platforms like Trustpilot.

However, it is also crucial to note that there have been a few negative reviews, with some clients feeling the company did not meet their expectations. These cases, while fewer in number, highlight the importance of understanding the terms and conditions of any debt settlement agreement.

While the company has some notable strengths, including a commitment to customer service and a portfolio of successful debt settlements, potential clients should also consider alternatives to ensure they choose the best possible solution for their financial situation.

In essence, while CreditAssociates has some negative feedback, most of the reviews and ratings indicate a company committed to helping clients achieve financial freedom. As a result, we can conclude that CreditAssociates is legitimate and can be a good solution for those seeking help with debt settlement.

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