Fortera Credit Union Review

A Comprehensive Fortera Credit Union Review

Do you struggle to navigate the complex world of personal finance? Your solution may be simpler than you think. Whether you’re seeking a trustworthy institution for banking, loans, or just need financial advice, this comprehensive Fortera Credit Union review could hold the key.

Let’s investigate their services and commitment to customer success and compare them with alternative options. With knowledge comes power – and potential financial prosperity.

What is Fortera Credit Union?

Fortera Credit Union, formerly Fort Campbell Federal Credit Union, was established in 1954 to serve the United States Army Base at Fort Campbell.

The credit union membership is headquartered in Clarksville, Tennessee, and has expanded its services to over 77,000 members with eight branch locations throughout Clarksville and Hopkinsville, Kentucky.

Fortera Credit Union is a not-for-profit financial cooperative owned and operated by its members.


In 2016, the credit union changed its name from Fort Campbell Federal Credit Union to Fortera Credit Union to make the financial institution more inclusive and shed the perception of being exclusive to the military community.

The name “Fortera” combines the ideas of “Fort” Campbell and the credit union’s legacy associated with the local military installation, plus the idea of a new “era” in credit union service.

In April 2022, Fortera Credit Union completed a merger with Life Credit Union, resulting in a combined entity with $766 million in assets and serving more than 73,000 members worldwide.

Life Credit Union now operates as a subsidiary of Fortera under the name Life Credit Union, Powered by Fortera.

Fortera Credit Union’s mission is to be a force for financial good in the lives of its members and the communities they serve:

As a not-for-profit financial cooperative, Fortera’s focus will always be on serving people, not shareholder profit.

Fortera Credit Union

As a banking institution, the company provides the following services:

  • Banking
  • Credit Unions
  • Online Banking
  • Financial Wellness Programs
  • Loans
  • Home Equity
  • Financial Workshops
  • Auto Loans
  • Credit Cards
  • Debt Consolidation
  • Checking Accounts
  • Savings Accounts
  • Deposit accounts
  • Retirement Accounts
  • Money Market Accounts
  • Business services

With 9 branch locations and over $854 million in assets, the credit union serves nearly 80,000 members worldwide.

LinkedIn profile

Fortera Credit Union’s LinkedIn profile contains company updates, financial tips, and career opportunities.

Fortera Credit Union - LinkedIn profile


Their official website is the main port of call for all information about Fortera Credit Union.

Fortera Credit Union - Official website

Brimming with extensive and easily accessible information about their services, locations, and contact details, the website is a comprehensive resource for existing and prospective members.

Commitment to Customer Service and Success

Better Business Bureau (BBB) rating

Fostering trust and transparency, Fortera Credit Union holds an A+ rating from the Better Business Bureau (BBB).

Fortera Credit Union - BBB reviews

At the same time, pay attention that the credit union membership has a 1 out of 5 customer ratings and the most recent complaints related to poor customer service, silent policy changes, and extra charges.

Trustpilot rating

The company does not have a Trustpilot profile and rating.

Google reviews rating

A majority of Fortera Credit Union’s Google reviews maintain higher than 4 out of 5 scores and commend the institution for its fast and efficient service, knowledgeable staff, and helpful financial products.

Fortera Credit Union - Google reviews

These high ratings underline Fortera’s dedication to its members and commitment to quality service.

Assisting Consumers with Personal Loans and Rates

Fortera Credit Union is dedicated to understanding the individual needs of its members by offering personalized loans and competitive interest rates. Their commitment extends to various loan types like personal loans, home loans, or auto loans, giving members the flexibility to choose the most suitable financial strategy.

Fortera Credit Union Alternatives

While Fortera Credit Union offers various financial services, exploring other market options is important before deciding.

Some notable alternatives include:

  • Navy Federal Credit Union: This institution has a worldwide presence and offers various services like loans, banking, insurance, and investment.
  • PenFed Credit Union: They offer high-interest checking accounts and diverse loan options.
  • USAA: While this alternative mainly serves military members and their families, its range of services supplements an unmatched personal touch.

Each individual’s financial needs differ, so exploring alternatives allows for an informed decision to ensure the credit union you choose aligns best with your personal financial goals.


Who are the top 5 credit unions?

The top 5 credit unions, based on factors such as rates, fees, banking experience, and accessibility, are Alliant Credit Union, Consumers Credit Union, Navy Federal Credit Union, Pentagon Federal Credit Union (PenFed), and Connexus Credit Union. Please note that these rankings may vary depending on the specific criteria used to evaluate the credit unions.

How big is Fortera Credit Union assets?

Fortera Credit Union has over $854 million in assets. This makes it a sizable credit union with a strong financial position, serving nearly 80,000 members worldwide.

Who is the CEO of Fortera Credit Union?

Jennifer Ventimiglia is the CEO of Fortera Credit Union. She assumed her role as President on January 1, 2022, and later became the CEO after Tom Kane, who had led the credit union for 12 years, retired.


In summary, Fortera Credit Union has received a mix of positive and negative reviews.

While many customers appreciate the personalized service and convenient online banking options, others have reported issues with fees and customer service.

It is essential to consider both the positive and negative aspects when evaluating Fortera Credit Union as a financial institution.

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